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UK on-line community and information |
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Shopping. What can I expect? What happens next? What about VAT and Carriage
Is VAT included & what are the carriage charges? Exports? PayPay - I haven't got a PayPal account / don't want to use PayPal Is it secure? Can I really give my credit card details here? OK I want to buy on-line - what do I do next? OK I want to buy - but not on-line so how do I do that? I've now checked out or given you my card details - what happens next? I need a receipt - will I get one automatically? And how about VAT? What about returns of faulty or non-faulty goods? Are the pictures of the item I'll actually receive? I'm with AOL is there anything special I need to do? Do you export to other countries inside or outside Europe?
Why do I see references to
hitmatic and should I worry about them? Is VAT included & what are the carriage charges? Yes VAT is included in all our prices - as they should be on every retail page. VAT invoices are available on request and will follow separately from the goods. Zero-rated supplies are not generally possible. We are proud that our carriage charges are very low compared to many of our competitors and that they are clearly visible in your shopping basket before checkout - there are no logins nor commitments in adding items to your shopping basket where totals including carriage are displayed. Many of our products are large and/or heavy so carriage is an expensive item for us. We share this cost with you on lower cost items and actually pay it completely for you on dearer ones. Our standard carriage is based on the total order value so you won't run up large carriage charges by adding extra items as you do on some other outdoor websites. Our standard carriage to mainland UK excluding the Highlands area is ... £00.01 - £14.99 : £3.95 £15.00 - £49.99 : £5.95 £50.00 - £99.99 : £6.95 £100.00 - £199.99 : £7.95 £250 & up is Carriage Paid / FREE for on-line orders Please note: Just a few awkward/heavy/bulky but usually lower priced items must carry an extra carriage charge, Fiamma levels are a good example. In this case the extra charge, typically £1 or £2, is applied just once to the complete basket. Please ask for quotations for other locations. Small parcels are no problem but do be aware that sending large and heavy items to Ireland, Channel islands, Highlands, etc., is far from cheap! Where items are carriage paid or carry individual charges that is clearly indicated on the product page. Offshore and Highlands area are by quotation, in all other cases our standard carriage charges apply. Exports: We can ship to Ireland at cost but do not generally export to worldwide destinations like US, OZ, RU, etc., we can however ship to a UK address for OZ, Africa etc customers to arrange their own forwarding - and returns if applicable. New for 2012: We can now ship many items of modest size and weight to European destinations - mostly on our Ireland/Europe C service found under our 'Special Items, Extra Carriage, Rush' menu item as well as on several likely product pages. Please note there are restrictions to this typically single package 25-30Kg max, 1.5m max, a+b+c 3m max, no acid batteries, solvents etc. Also an import tax applies to Norway and may do elsewhere. PayPal - I don't have an account PayPal - I don't want to use my old PayPal account You don't have to have a PayPal account you can just pay with your card as you would with any on-line payment provider. In this case PayPal just act as the card merchant, like WorldPay, Barclays, etc. When you proceed to the new (Dec2010) Secure Checkout there are two options, one to log in to a PayPal account and another saying ...
Pay with a debit or
credit card Just click on that 'Pay with' link to be taken to the Card Details screen. This is still administered by PayPal but only as a card processor. As well as taking monies from your card they will ask for the information needed for us to process and deliver your order. If you have difficulties with this you can ring us on 01789 778825. For info: PayPal Customer Service are on 0870 7 307 191. PayPal "can only discuss an account with the account holder. Please have the following information available when you call: Your telephone number. Your email address. The last four digits of your credit card or bank account registered with PayPal." Is it secure? Yes clicking on an Add to Basket button takes you to a certificated secure shopping page using a 128 bit encryption key (the highest commercially available). This protects your confidential information in transit. Once your information reaches PayPal - our card payment processor - it resides on a server that is heavily guarded both physically and electronically and is not even connected to the internet. This is the same level of security you would expect from your own bank and card issuer. Your financial details are never transmitted by email and nor do they ever appear outside the transaction between you and the card payment processor. Your financial information is never seen by anyone at motorcaravanning.co.uk, we are just told that you've paid - this is much higher security than the processing on many other sites. Privacy. Are my details kept private? Yes they are. We respect your privacy so, quite apart from the security described above, you can rest assured that your other personal details that we do see, address, email, contact numbers, etc., are used solely to process your order. They are not used for other purposes nor passed to any third parties except where required to fulfil your order.
OK
I want to buy on-line -
what happens next?
AOL
users NB: You should add
etrading@motorcaravanning.co.uk and possibly
neill@motorcaravanning.co.uk to your address book (or approved or
white
list). If you don't you probably won't receive any of our receipts,
order confirmations and order or delivery updates because AOL will block
the emails as spam! The vast majority of our email 'bounces' are
from AOL accounts - so please do it now!
OK I want to buy - but not
on-line how do I do that? As a mostly internet based business we don't man the phones all the time but do promise to return calls promptly. Also for your convenience we are often available during early evening up to about 8 pm.
For your added security any card details that
we take manually are security shredded after use. (A recent survey found that 37% of all telephone calls contain errors & untruths while it is much lower for emails at 14% - that's still very high so please do take particular care to give us accurate addresses, phone numbers, and especially emails!). 3. You can also post orders and cheques to us. You may wish to email or telephone first for help and/or instructions.
After
I've paid - what happens next?
Need a VAT receipt? Simply email to request one. VAT receipts/invoices will follow separately from the goods, maybe several days later. In the rare case where a return is necessary please email us first to discuss and for advice and for returns authorisation and instructions. Our generally large and/or heavy goods are very expensive to move round so we do not operate a try before you buy policy nor do we issue return labels. Any returns of non-faulty items must be of saleable quality, this means in as-new condition and in original and undamaged product packaging. The costs involved are the return postage or carriage and insurance plus a possible variable warehouse reworking charge. Where a genuine need exists we will do our utmost to help with all this. In the very rare case where goods are faulty or if we are at fault we will of course underwrite these costs. Please note that you must have a returns authorisation and return address instructions. Under no circumstances will returns be accepted unauthorised or at the administration office address given on order confirmations and emails. We try to use images that represent the product exactly or at least closely. Manufacturers make product changes from time to time and do not always provide new images along with the change, so there may in some cases be differences between the picture displayed on our site and the current product. All pictures on this site must therefore be considered 'for illustrative purposes only'. In general no. We can send to Ireland at extra cost by quotation. A few products, Thetford & Gaslow notably, can be sent to say France and Spain but these are outside 'postal' sizes and you can expect to pay substantial carriage charges even via something like ParcelForce. 0-rated is not generally possible. This is our tracking service. They tell us about our site traffic and page popularity. No personal information is used nor recorded, your tracked 'identity' is in abstract form - like where in the world you are from and what ISP and operating system you use. All this helps us to target our pages better - to give you a better service. If you have any difficulties or concerns please email |
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